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FAQ's

I haven't received my item. What should I do?

First, use either StarTrack:  Track & Trace tool or AusPost: Tracking Service to see if it’s in transit.

If it doesn’t show up there, you can  contact us via our online form on the right, don’t forget to fill in all required fields. We’ll then conduct a thorough investigation and keep you informed at every step of the way.

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